160+ hotels trust our Back Office
Have you reduced on-site reception hours or moved to a reception-free concept?
Our experienced hotel professionals ensure your guests are supported reliably and professionally from the back office. From simple enquiries such as breakfast times to full check-in support via your hotel and access systems, we assist your guests throughout the entire guest journey – 365 days a year, 24/7.
160+ hotels trust our back office
160+ hotels trust our back office
160+ hotels trust our back office
160+ hotels trust our back office
You want to make your company fit for today’s and tomorrow’s challenges?
We support you not only in the implementation of your operating model, but already in the strategy and planning phase.
160+ hotels trust our back office
“The cooperation with UNISONO Hospitality as a reservation centre in five of our hotels brings us administrative relief so that we can focus more on our guests. Through their competent advice and professional and friendly demeanour, our guests are very well advised and looked after all round. We look forward to continuing to grow with UNISONO in the future.”
Wiebke Kuhlmei
COO Candrian Hotels, Zurich
Management
Urban Island Aparthotel, Vienna
Michaela and Daniel Schaffers
Owner, The Schaffers, Bad Mergentheim
Rainer Wiedmer
Owner, WIO Gruppe
Marie Michalsky
COO, CITY STAY
Rico Zindel
CEO Säntis Gastro, ZLEEP Hotel Kloten
Markus Terkovics
Owner, City Pension and Hotel Central, Vienna
“The efficient and dependable 24/7 team at UNISONO Hospitality takes care of our guests and their needs with dedication, professionalism and commitment in our absence.”
Safal Ghandi
Owner, Hotel Constantin Trier
Sahin Albas
General Manager Hotel Swiss Star, Wetzikon
“Because the UNISONO Hospitality team is available to my guests around the clock, consistently and reliably, I can scale my business more effectively – without compromising on quality.”
Daniel Künzel
General Manager, The Lubo, Luzern
“The administrative support provided by UNISONO takes a considerable load off my shoulders. It ensures that our guests receive first-class advice and prompt assistance around the clock, even when no staff are on site. The UNISONO team quickly familiarised themselves with the environment and processes at our guesthouse and efficiently implements all requirements. As a result, guests do not notice that they are interacting with an external service provider. All tasks are completed quickly, accurately and competently, thanks to the excellent training and professional expertise of all UNISONO employees. I would like to express my sincere thanks for your support.”
Martha Indermühle
Guesthouse Zurzach
Isabelle Schiegg
General Manager, Hotel Caspar, Muri
Regula Bürgin
General Manager, Hotel Spirgarten Zurich
Brigitte and Marc Trauffer
Owners and hosts, Trauffer Erlebniswelt & Bretterhotel
