24/7 Back Office and Management Services
for Independent Hotels and Small Hotel Groups
individual solutions for independent hotels
With UNISONO Hospitality, hoteliers benefit from the synergy effects of a hotel group and the many years of experience of our experts. You remain independent and decide for yourself how much support you want. Our experienced hotel professionals take over all back-office functions along the guest journey, 365 days a year, around the clock!
24/7 HOTEL BACKOFFICE
RESERVATION CENTER & TELEPHONE SERVICE
No more missed calls or unanswered email inquiries. Our employees know your hotel as if they were on site and work directly with your PMS system. Our claim: Your guests will not notice that they are not communicating directly with the hotel, neither in the consultation nor in the technical implementation.
→ Processing of all portal and group bookings
→ Local phone number of your hotel for direct inquiries
→ We work directly in your PMS system
→ Personal visit of our team at your location
→ 100% hotel professionals with many years of experience
24/7 REMOTE RECEPTION & 1ST LEVEL SUPPORT
Do you want your on-site team to have more time for your guests? Or do you do without a reception desk altogether? Then we ensure that all administrative reception activities are carried out professionally and reliably and that your guests are looked after by hotel professionals around the clock, 365 days a year.
→ Supporting your communication channels (Telephone, Email, WhatsApp)
→ Providing guest information and assistance with check-in, etc.
→ Support for the digital guest journey
→ Arrival checks
→ Invoice corrections, statistics, email inquiries
→ Other tasks according to individual specifications
→ Flexible service times according to your needs
→ 100% hotel specialists with operational experience at reception
DISTRIBUTION
Maintaining room rates and availability requires a lot of time and know-how. Our team will implement your distribution strategy and ensure your revenue potential is realized.
→ Setting up packages and promotions
→ Support of online portals and the IBE.
→ “One-stop shop” for all system partners
→ Implementation of your distribution strategy
DIGITALIZATION
Our team has a great know-how in the field of hotel systems and accompanies you from the planning to the implementation of your digitization strategy.
→ Analysis of your existing system landscape
→ Development of the future system landscape and processes
→ Independent submission of the system providers
→ Implementation of the new hotel systems (PMS / CRM / etc.)
OPERATING MODELS AND ANALYSES
You want to make your company fit for today’s and tomorrow’s challenges? We support you not only in the implementation of your operating model, but already in the strategy and planning phase.
→ Definition of your goals (quantitative and qualitative)
→ Analysis of the “status quo
→ Development of the future operating model
→ Preparation of business plans for banks, investors, etc.
HOSPITALITY MANAGEMENT
Are you looking for a professional management partner for your hotel? UNISONO Hospitality is specialized in the management of individual hotels. Thanks to our support office, you benefit from all the advantages of a modern hotel group and have a management team with many years of experience at your side. We operate unique individual hotels in the D-A-CH region and achieve above-average results thanks to efficient processes, consistent outsourcing of support functions and individual positioning. We look after your hotel property in the following areas:
- WHITE LABEL MANAGEMENT
- OPERATOR / TENANT
- INTERIM MANAGEMENT
- INVESTOR REPRESENTATION
facts & figures
50+Employees
3 Locations DE Lörrach, Hamburg CH Hombrechtikon
50+Hotels serviced in our Support Center
3’000+Hotel rooms in our Reservation Management
3 Hotels in White Label Management
what our customers say
“The cooperation with UNISONO Hospitality as a reservation centre in five of our hotels brings us administrative relief so that we can focus more on our guests. Through their competent advice and professional and friendly demeanour, our guests are very well advised and looked after all round. We look forward to continuing to grow with UNISONO in the future.”
Wiebke Kuhlmei, COO Candrian Hotels
“We work with UNISONO Hospitality in the areas of reservation management, distribution and digital marketing, which works smoothly and brings a striking relief for the hotel team. Thanks to the professional back office team, which knows our hotel very well and was personally on site, our guests are advised very competently. This is also reflected in the high satisfaction rate during the reservation process. All enquiries are answered on behalf of our hotel, which sets UNISONO apart from other hotel service providers.” Johannes Sommer, Operations Manager Hotel Bären, Gonten
“Since UNISONO Hospitality took over the management of Schloss Purschenstein, we as owners have enjoyed the hotel again. The revenues could be increased and the costs optimised. Staff turnover has also decreased significantly, as the team can focus fully on the guests. We are very happy to have such a professional management partner at our side and can highly recommend UNISONO Hospitality” Bas Praagman, Owner of Purschenstein Castle
“Urs Grimm and Nils Betschart, together with their UNISONO team, accompanied us from the start of construction. We benefited greatly from their wide-ranging experience in building new restaurants and hotels and were able to incorporate their valuable input into our planning. Up to and including the opening, we had a strong partner at our side at all times – from construction issues to the selection of operating software and personnel decisions, we always felt very well advised. The start was successful, to which UNISONO contributed a lot. Thank you!” Brigitte and Marc Trauffer, owners and hosts Trauffer Erlebniswelt & Bretterhotel”.