Your Hotel Backoffice
→ 365 Days a Year
→ Around the Clock
→ 100% Hotel Professionals
Innovative solutions for individual hotels and apartment providers
Our experienced hotel professionals manage all back-office functions across the entire guest journey – 365 days a year, 24/7.
With UNISONO Hospitality, hoteliers benefit from the synergies of a hotel group combined with the long-standing expertise of our specialists.
At the same time, you remain fully independent and decide how much support you require. All services are tailored to your individual needs, ensuring you only pay for what you actually use.
24/7 HOTEL BACKOFFICE
Telephone Service & Check-In Support
Have you reduced on-site reception hours or moved to a reception-free concept? Our experienced hotel professionals ensure your guests are supported reliably and professionally from the back office.
From simple enquiries such as breakfast times to full check-in support via your hotel and access systems, we assist your guests throughout the entire guest journey – 365 days a year, 24/7.
Key benefits:
→ 100% hospitality professionals
→ Your hotel’s local phone number for guest call-backs
→ Direct process execution within your hotel or access systems
→ Daily reporting of all relevant incoming calls
→ On-site visits by our dedicated account management team
→ Optional AI-powered call handling to complement human support
Central Reservations Service
No more missed calls or unanswered email enquiries. Our experienced hotel professionals are fully familiar with your property and work directly within your PMS system.
Our goal is to ensure that your guests never notice whether they are speaking with your on-site team or with UNISONO – neither during consultation nor during the booking process.
Key benefits:
→ 100% hospitality professionals
→ Handling of all OTA, direct, and group bookings
→ Professional telephone consultation for your guests
→ Your hotel’s local phone number for guest call-backs
→ Direct access to your PMS and email account
→ On-site visits by our team
DISTRIBUTION
Maintaining room rates and availability requires a lot of time and know-how. Our team will implement your distribution strategy and ensure your revenue potential is realized.
→ Setting up packages and promotions
→ Support of online portals and the IBE.
→ “One-stop shop” for all system partners
→ Implementation of your distribution strategy
Remote Reception
Would you like your on-site team to spend more time with guests? Have you reduced reception hours or moved to a reception-free concept? We ensure that all administrative front-desk tasks are handled professionally and reliably, while your guests receive seamless support 365 days a year.
Key benefits:
→ 100% hospitality professionals
→ Management of written guest communication prior to arrival
→ Arrival checks
→ Invoice corrections and reporting
→ Additional tasks based on your individual service scope
→ Flexible service hours tailored to your needs
OPERATING MODELS AND ANALYSES
You want to make your company fit for today’s and tomorrow’s challenges? We support you not only in the implementation of your operating model, but already in the strategy and planning phase.
→ Definition of your goals (quantitative and qualitative)
→ Analysis of the “status quo
→ Development of the future operating model
→ Preparation of business plans for banks, investors, etc.
facts & figures
60+Employees
3 Locations: Hamburg/Lörrach/Schindellegi
150+Hotels & Serviced Apartment Providers
8’000+Hotel rooms managed daily
what our customers say
“The cooperation with UNISONO Hospitality as a reservation centre in five of our hotels brings us administrative relief so that we can focus more on our guests. Through their competent advice and professional and friendly demeanour, our guests are very well advised and looked after all round. We look forward to continuing to grow with UNISONO in the future.”
Wiebke Kuhlmei, COO Candrian Hotels
“We work with UNISONO Hospitality in the areas of reservation management, distribution and digital marketing, which works smoothly and brings a striking relief for the hotel team. Thanks to the professional back office team, which knows our hotel very well and was personally on site, our guests are advised very competently. This is also reflected in the high satisfaction rate during the reservation process. All enquiries are answered on behalf of our hotel, which sets UNISONO apart from other hotel service providers.” Johannes Sommer, Operations Manager Hotel Bären, Gonten
“Since UNISONO Hospitality took over the management of Schloss Purschenstein, we as owners have enjoyed the hotel again. The revenues could be increased and the costs optimised. Staff turnover has also decreased significantly, as the team can focus fully on the guests. We are very happy to have such a professional management partner at our side and can highly recommend UNISONO Hospitality” Bas Praagman, Owner of Purschenstein Castle
“Urs Grimm and Nils Betschart, together with their UNISONO team, accompanied us from the start of construction. We benefited greatly from their wide-ranging experience in building new restaurants and hotels and were able to incorporate their valuable input into our planning. Up to and including the opening, we had a strong partner at our side at all times – from construction issues to the selection of operating software and personnel decisions, we always felt very well advised. The start was successful, to which UNISONO contributed a lot. Thank you!” Brigitte and Marc Trauffer, owners and hosts Trauffer Erlebniswelt & Bretterhotel”.