Your Hotel Backoffice
→ 365 Days a Year
→ Around the Clock
→ 100% Hotel Professionals
Innovative solutions for individual hotels and apartment providers
Our experienced hotel professionals manage all back-office functions across the entire guest journey – 365 days a year, 24/7. With UNISONO Hospitality, hoteliers benefit from the synergies of a hotel group combined with the long-standing expertise of our specialists. At the same time, you remain fully independent and decide how much support you require. All services are tailored to your individual needs, ensuring you only pay for what you actually use.
24/7 HOTEL BACKOFFICE
Telephone Service & Check-In Support
Have you reduced on-site reception hours or moved to a reception-free concept? Our experienced hotel professionals ensure your guests are supported reliably and professionally from the back office.
From simple enquiries such as breakfast times to full check-in support via your hotel and access systems, we assist your guests throughout the entire guest journey – 365 days a year, 24/7.
Key benefits:
→ 100% hospitality professionals
→ Your hotel’s local phone number for guest call-backs
→ Direct process execution within your hotel or access systems
→ Daily reporting of all relevant incoming calls
→ On-site visits by our dedicated account management team
→ Optional AI-powered call handling to complement human support
Central Reservations Service
No more missed calls or unanswered email enquiries. Our experienced hotel professionals are fully familiar with your property and work directly within your PMS system. Our goal is to ensure that your guests never notice whether they are speaking with your on-site team or with UNISONO – neither during consultation nor during the booking process.
Key benefits:
→ 100% hospitality professionals
→ Handling of all OTA, direct, and group bookings
→ Professional telephone consultation for your guests
→ Your hotel’s local phone number for guest call-backs
→ Direct access to your PMS and email account
→ On-site visits by our team
DISTRIBUTION
Maintaining room rates and availability requires a lot of time and know-how. Our team will implement your distribution strategy and ensure your revenue potential is realized.
→ Setting up packages and promotions
→ Support of online portals and the IBE.
→ “One-stop shop” for all system partners
→ Implementation of your distribution strategy
Remote Reception
Would you like your on-site team to spend more time with guests? Have you reduced reception hours or moved to a reception-free concept? We ensure that all administrative front-desk tasks are handled professionally and reliably, while your guests receive seamless support 365 days a year.
Key benefits:
→ 100% hospitality professionals
→ Management of written guest communication prior to arrival
→ Arrival checks
→ Invoice corrections and reporting
→ Additional tasks based on your individual service scope
→ Flexible service hours tailored to your needs
OPERATING MODELS AND ANALYSES
You want to make your company fit for today’s and tomorrow’s challenges? We support you not only in the implementation of your operating model, but already in the strategy and planning phase.
→ Definition of your goals (quantitative and qualitative)
→ Analysis of the “status quo
→ Development of the future operating model
→ Preparation of business plans for banks, investors, etc.
facts & figures
60+Employees
3 Locations: Hamburg/Lörrach/Schindellegi
150+Hotels & Serviced Apartment Providers
8’000+Hotel rooms managed daily
what our customers say
“The cooperation with UNISONO Hospitality as a reservation centre in five of our hotels brings us administrative relief so that we can focus more on our guests. Through their competent advice and professional and friendly demeanour, our guests are very well advised and looked after all round. We look forward to continuing to grow with UNISONO in the future.”
Wiebke Kuhlmei, COO Candrian Hotels
“We work with UNISONO Hospitality in the areas of reservation management, distribution and digital marketing, which works smoothly and brings a striking relief for the hotel team. Thanks to the professional back office team, which knows our hotel very well and was personally on site, our guests are advised very competently. This is also reflected in the high satisfaction rate during the reservation process. All enquiries are answered on behalf of our hotel, which sets UNISONO apart from other hotel service providers.” Johannes Sommer, Operations Manager Hotel Bären, Gonten
“Urs Grimm and Nils Betschart, together with their UNISONO team, accompanied us from the start of construction. We benefited greatly from their wide-ranging experience in building new restaurants and hotels and were able to incorporate their valuable input into our planning. Up to and including the opening, we had a strong partner at our side at all times – from construction issues to the selection of operating software and personnel decisions, we always felt very well advised. The start was successful, to which UNISONO contributed a lot. Thank you!” Brigitte and Marc Trauffer, owners and hosts Trauffer Erlebniswelt & Bretterhotel”.
“We have high quality standards for our guests, especially when we are no longer the direct point of contact on site. The UNISONO Hospitality team acts very quickly and professionally in this regard.” Management, Urban Island Aparthotel, Vienna
“Working with UNISONO Hospitality was the best decision we could have made for our family and our guests.” Michaela & Daniel Schaffers, Owners, The Schaffers Bad Mergentheim
“Our five hotels are well looked after by UNISONO Hospitality – this gives us and our staff the freedom to focus on the well-being of our guests on site” Rainer Wiedmer, Owner, WIO Group
“UNISONO complements the availability for our apartment guests beyond our office hours with their hotel professionals – an invaluable relief!” Marie Michalsky, COO, CITY STAY
“UNISONO Hospitality’s professional approach convinced us to outsource our 24/7 telephone support, and it has been a success!” Rico Zindel, CEO Säntis Group, ZLEEP Hotel Kloten
“The UNISONO Hospitality team takes care of my guests exactly as I would want them to. They are part of my team and everyone involved is delighted.” Markus Tercovics, Owner, City Pension und Hotel Central, Vienna
“The efficient and dependable 24/7 team at UNISONO Hospitality takes care of our guests and their needs with dedication, professionalism and commitment in our absence.” Safal Ghandi, Owner, Hotel Constantin, Trier
“With UNISONO Hospitality, I have a team of hotel professionals who are available to my guests throughout the night. This means that our guests can check in at any time and we don’t lose out on last-minute bookings.” Sahin Albas, General Manager, Hotel Swiss Star, Wetzikon
“Because the UNISONO Hospitality team is available to my guests around the clock, consistently and reliably, I can scale my business more effectively – without compromising on quality.” Daniel Künzel, General Manager, THE LUBO, Luzern
“The administrative support provided by UNISONO takes a considerable load off my shoulders. It ensures that our guests receive first-class advice and prompt assistance around the clock, even when no staff are on site. The UNISONO team quickly familiarised themselves with the environment and processes at our guesthouse and efficiently implements all requirements. As a result, guests do not notice that they are interacting with an external service provider. All tasks are completed quickly, accurately and competently, thanks to the excellent training and professional expertise of all UNISONO employees. I would like to express my sincere thanks for your support.” Martha Indermühlen, Guesthouse Zurzach
“Thanks to the hotel professionals at UNISONO, I can offer my team attractive working models without compromising on quality and service.” Isabelle Schiegg, General Manager, Hotel Caspar, Muri
“UNISONOservices combine technology and hospitality – a perfect combination for the hotel industry of the future.” Regula Bürgin, General Manager, Hotel Spirgarten, Zürich
“With UNISONO, our hotel operations are running more smoothly than ever before – they take care of everything so that we can focus entirely on our guests.” Martin Ablinger, Host, Zum OXN, Laufen
“The 24/7 support is worth its weight in gold – we are always there for our guests without having to be on site ourselves.” Valentina Fontana & Christian Moser, Hofquartier, Luzern
“With UNISONO, we ensure that our guests are well looked after even outside our host hours.” Michaela Rube, Capsule Hotels
“UNISONO is our invisible but indispensable partner – always available, always professional.” Stefan Teufelberger, Hotel DAS ZEIT, Lenzing
“Since we started working with UNISONO, reservations, guest communication and back office processes have never been more efficient.” Joanna G., The City Zug Apartments