UNISONO Hospitality Logo

Reservation management for individual hotels

Your Backoffice team

Telephonservice and check-in support
Promise
And here is how it works
Your investment
Your benefit

Calls go unanswered and emails with enquiries pile up in the inbox. Unfortunately, this is often the case, especially in smaller hotels, because resources are limited. UNISONO provides a remedy and offers a complete reservation service including call centre, so that you can fully exploit your sales potential and inspire your guests already during the booking process.

Our employees all come from the hotel business and look after your house as if they were on site with you. Our experts also take care of the maintenance and distribution of your rates and availabilities in the booking portals, so that you can fully dedicate yourself to your guests.

Get in Touch
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160+ hotels trust our back office

Our promise

  • Constant availability of our reservation service six days a week (Monday – Saturday) from 08.00 – 18.00h (Saturday 09.00h – 16.00h).
  • You will only be looked after by a small pool of staff who know your house and the surrounding area as if they were personally there.
  • Above-average guest satisfaction (ongoing guest surveys of our hotels show an average satisfaction rate of 95% for reservation management)
  • Consultations are made in at least two languages (German, English)
  • Calls are answered in the name of your hotel (local telephone number of your hotel)
  • Local phone number of your hotel for callbacks (no 0800 numbers)
  • Our core competence is individual hotels, we know your requirements and your guests very well and know what is important
  • No long-term obligations on your part thanks to short notice periods
  • No long-term obligations on your part thanks to short notice periods
  • No minimum term
  • Attractive pricing models taking into account your workload
  • We adopt your standards (SOP)

Und so funktioniert es

  • We work directly in your PMS system via cloud or VPN access. This way we have access to the guest files and recognise your regular guests.
  • Reservation calls are answered by our staff on behalf of your hotel
  • We are in close contact with your staff on site (daily booking report, etc.)
  • All data is processed and stored exclusively in your systems
  • We are in close contact with your staff on site (daily booking report, etc.)
  • Our staff visits your property in order to get familiar with the hotel, your team and the environment
  • All data is processed and stored exclusively in your systems

Your investment

Induction
We charge a small set-up fee for the training of employees, which depends on the respective effort. A personal visit from our hotel experts on-site is included in the onboarding costs. In any case, we only charge the cost price.
ONGOING SERVICE FEES RESERVATION MANAGEMENT
Contact us for a personal discussion and an individual offer. The prices depend on the number of rooms, the occupancy rate and the length of stay of your guests. Based on these empirical values, we agree on a monthly advance payment, which is reviewed on a quarterly basis.
  • No minimum terms
  • Short notice periods

Your benefit

  • You become independent of fluctuation
  • You preserve essential know-how
  • You optimise your costs
  • You increase your guest satisfaction
  • You free up time and space for your team
  • You don’t need to adjust your system landscape
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What our customers say

Bildmarke Bären Logo

“We work with UNISONO Hospitality in the areas of reservation management, distribution, and digital marketing, and the collaboration runs smoothly, providing significant relief for our hotel team. Thanks to their professional back office team, who know our property inside out and have visited us on-site, our guests receive highly competent advice. This is reflected in the high satisfaction rates throughout the reservation process. All inquiries are handled on behalf of our hotel, which sets UNISONO apart from other hotel service providers.”

‎‎Johannes Sommer
Operations Manager, Hotel Bären, Gonten‎
Candrian Hospitality Logo
“The cooperation with UNISONO Hospitality as a reservation centre in five of our hotels brings us administrative relief so that we can focus more on our guests. Through their competent advice and professional and friendly demeanour, our guests are very well advised and looked after all round. We look forward to continuing to grow with UNISONO in the future.”

‎Wiebke Kuhlmei
COO Candrian Hotels, Zurich

Guesthouse Zurzach Logo
“The administrative support provided by UNISONO takes a considerable load off my shoulders. It ensures that our guests receive first-class advice and prompt assistance around the clock, even when no staff are on site. The UNISONO team quickly familiarised themselves with the environment and processes at our guesthouse and efficiently implements all requirements. As a result, guests do not notice that they are interacting with an external service provider. All tasks are completed quickly, accurately and competently, thanks to the excellent training and professional expertise of all UNISONO employees. I would like to express my sincere thanks for your support.”
Martha Indermühle Guesthouse Zurzach