UNISONO Hospitality Logo

100% hospitality professionals

The UNISONO story

As hoteliers, we have always asked ourselves how we can counteract the acute shortage of skilled workers, create more free space for the essentials and at the same time reduce the high fixed costs. How can private hoteliers benefit from the synergy effects of a hotel group without losing their independence and individuality? This is how the 360° management model for individual hotels came into being in 2019.

Hoteliers can outsource all support functions to UNISONO that are not needed directly on site, in the hotel.

Our credo

Our solutions are as individual as your hotel. Every starting situation is different and we only take on a new project if we are also convinced that we can create sustainable added value. We do not have short-term success in mind, but want to accompany our customers in the long term and deliver measurable results.

Our management team

Urs Grimm

MANAGING PARTNER
CO-FOUNDER

MBA in International Hospitality Management (EHL)
Eidg. Dipl. Hotelier/Restaurateur (SHL)

Professional experience

MANAGING DIRECTOR
Schloss Elmau, Krün Germany (2018-19)

GENERAL MANAGER
Victoria-Jungfrau Grand Hotel & SPA, Interlaken Switzerland (2014-18)

CEO
Waldhaus Flims Mountain Resort & SPA, Flims Switzerland (2010-14)

STV. DIREKTOR
Bellevue Palace, Bern Switzerland (2007-10)

Urs has over 30 years of experience in the luxury hotel industry, almost half of it at the highest management level as director of renowned hotels & resorts in Switzerland and Germany. His distinct understanding of strategies and positioning, coupled with his many years of operational management experience, make him your ideal sparring partner in the hotel industry.
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Nils Betschart

MANAGING PARTNER
CO-FOUNDER

Dipl. Betriebswirt NDS HF, BASc
Eidg. Dipl. Hotelier/Restaurateur (HFZ)

Professional experience

DOZENT
Hotelfachschule Zürich HFZ, Zurich (2019 – 23 )

OPERATIVER LEITER
FBM Gastro Management AG (2016 – 20)

GESCHÄFTSFÜHRER
Seerestaurant QUAI 61, Zurich (2013 – 16)

GESCHÄFTSFÜHRER
acqua Seerestaurant, Zurich (2011 – 13)

GESCHÄFTSFÜHRER
Restaurant Theater 11, Zurich (2007 – 11)

Nils has dedicated himself entirely to gastronomy. For many years, he designed and managed renowned restaurants in Zurich and the surrounding area, including as operational manager of nine establishments. He was a lecturer at the Hotel Management School in Zurich and is a proven expert in the areas of conception, tendering, project management, new openings, purchasing & controlling.
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Yasmin Cachemaille Grimm

PARTNER
Chief Operating Officer Management & Pacht

MHA in International Hospitality Management (EHL), Eidg. Ausbilderin, Dipl. Hotelfachfrau (IHK)

Professional experience

GENERAL MANAGER
Schloss Elmau & Retreat, Bayern Germany
(2018 – 19)

GENERAL MANAGER
Victoria-Jungfrau Grand Hotel & SPA, Interlaken
(2014 – 18)

CO-DIREKTORIN
Waldhaus Flims Mountain Resort & SPA
(2010 – 14)

ROOMS DIVISION MANAGER
Palace, Luzern
(2007 – 10)

Several positions in Management in FR/DE/ES and on the high seas (MS Europa)

Having been at home in the world of resort hotels since her childhood, Yasmin Cachemaille Grimm has many years of international experience in the operational hotel business. Her profound management experience, coupled with her vision for innovative developments of businesses and their teams, make her our expert in the field of hotel management and leasing.
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Vanessa Gromer

Managing Director Germany
Location Management Lörrach
Dipl. Kauffrau (FH) Department of Tourism Management
Vanessa has many years of experience in the areas of reservation, revenue management, sales & PR. In addition to her role as Managing Director of our GmbH in Germany, Vanessa is responsible for distribution projects, and her team ensure that you fully reach your revenue goals and provide your customers with the best possible advice.
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Fabian Heller

Location Management Hamburg

Fabian and his team support our hotel partners in the areas of reservations and project management. He has many years of experience in the areas of reservations and hotel operations.
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Tanja Waigand

DIRECTOR 24/7 REMOTE REZEPTION & BUSINESS DEVELOPMENT D&AT
Tanja is responsible for 24/7 1st level support with her team. She is also responsible for the development of the business areas in Germany and Austria. She has many years of experience in various areas of the hotel industry.
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Eileen Krüger

Representative Location Management Lörrach
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Michèle Kleemann

TEAMLEITUNG 24/7 1ST LEVEL SUPPORT
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Kayleigh Cooper

TEAMLEAD RESORT RESERVATION
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What our customers say

Candrian Hospitality Logo

“The cooperation with UNISONO Hospitality as a reservation centre in five of our hotels brings us administrative relief so that we can focus more on our guests. Through their competent advice and professional and friendly demeanour, our guests are very well advised and looked after all round. We look forward to continuing to grow with UNISONO in the future.”

‎Wiebke Kuhlmei
COO Candrian Hotels, Zurich

Urban Island Kundenlogo
“We have high quality standards for our guests, especially when we are no longer the direct point of contact on site. The UNISONO Hospitality team acts very quickly and professionally in this regard.”

Management
Urban Island Aparthotel, Vienna

Das Schaffers - Mein Wohlfühlhotel Logo
“Working with UNISONO Hospitality was the best decision we could have made for our family and our guests.”

Michaela and Daniel Schaffers
Owner, The Schaffers, Bad Mergentheim

Wio Group Logo
“Our five hotels are well looked after by UNISONO Hospitality – this gives us and our staff the freedom to focus on the well-being of our guests on site”

Rainer Wiedmer
Owner, WIO Gruppe

City Stay Kundenlogo
“UNISONO complements the availability for our apartment guests beyond our office hours with their hotel professionals – an invaluable relief!”

Marie Michalsky
COO, CITY STAY

Zleeps Hotels Kundenlogo
“UNISONO Hospitality’s professional approach convinced us to outsource our 24/7 telephone support, and it has been a success!”

Rico Zindel
CEO Säntis Gastro, ZLEEP Hotel Kloten

Hotel City Central in Wien Kundenlogo
“The UNISONO Hospitality team takes care of my guests exactly as I would want them to. They are part of my team and everyone involved is delighted.”

Markus Terkovics
Owner, City Pension and Hotel Central, Vienna

Hotel Constantin Logo

“The efficient and dependable 24/7 team at UNISONO Hospitality takes care of our guests and their needs with dedication, professionalism and commitment in our absence.”

Safal Ghandi
Owner, Hotel Constantin Trier

Hotel Swiss Star Logo
“With UNISONO Hospitality, I have a team of hotel professionals who are available to my guests throughout the night. This means that our guests can check in at any time and we don’t lose out on last-minute bookings.”

Sahin Albas
General Manager Hotel Swiss Star, Wetzikon

“Because the UNISONO Hospitality team is available to my guests around the clock, consistently and reliably, I can scale my business more effectively – without compromising on quality.”

Daniel Künzel
General Manager, The Lubo, Luzern

Bohrerhof Kundenlogo

“Because the UNISONO Hospitality team is available to my guests around the clock, consistently and reliably, I can scale my business more effectively – without compromising on quality.”

Family Bohrer
Owner, Landhotel Bohrerhof, Hartheim am Rhein
Guesthouse Zurzach Logo
“The administrative support provided by UNISONO takes a considerable load off my shoulders. It ensures that our guests receive first-class advice and prompt assistance around the clock, even when no staff are on site. The UNISONO team quickly familiarised themselves with the environment and processes at our guesthouse and efficiently implements all requirements. As a result, guests do not notice that they are interacting with an external service provider. All tasks are completed quickly, accurately and competently, thanks to the excellent training and professional expertise of all UNISONO employees. I would like to express my sincere thanks for your support.”

Martha Indermühle
Guesthouse Zurzach

CASPAR - Das Drei Häuser-Hotel Kundenlogo
“Thanks to the hotel professionals at UNISONO, I can offer my team attractive working models without compromising on quality and service.”

Isabelle Schiegg
General Manager, Hotel Caspar, Muri

“UNISONO services combine technology and hospitality – a perfect combination for the hotel industry of the future.”

Regula Bürgin
General Manager, Hotel Spirgarten Zurich

Zum Oxn Kundenlogo
“UNISONO services combine technology and hospitality – a perfect combination for the hotel industry of the future.”
Martin Ablinger
Host, Uum OXN, Laufen
Appartements Hofquartier Logo
“The 24/7 support is worth its weight in gold – we are always there for our guests without having to be on site ourselves.”
Valentina Fontana & Christian Moser
Hofquartier, Luzern
“UNISONO is our invisible but indispensable partner – always available, always professional.”
Stefan Teufelberger
Hotel DAS ZEIT, Lenzing
Trauffer Switzerland Kundenlogo
“Urs Grimm and Nils Betschart, together with their UNISONO team, accompanied us from the start of construction. We benefited greatly from their wide-ranging experience in building new restaurants and hotels and were able to incorporate their valuable input into our planning. Up to and including the opening, we had a strong partner at our side at all times – from construction issues to the selection of operating software and personnel decisions, we always felt very well advised. The start was successful, to which UNISONO contributed a lot. Thank you!”

Brigitte and Marc Trauffer
Owners and hosts, Trauffer Erlebniswelt & Bretterhotel