{"id":1613,"date":"2025-12-10T10:20:58","date_gmt":"2025-12-10T10:20:58","guid":{"rendered":"https:\/\/unisono-hm.com\/about-us\/"},"modified":"2026-03-11T07:40:12","modified_gmt":"2026-03-11T07:40:12","slug":"about-us","status":"publish","type":"page","link":"https:\/\/unisono-hm.com\/en\/about-us\/","title":{"rendered":"About us"},"content":{"rendered":"\t\t
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100% hospitality professionals<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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The UNISONO story<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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As hoteliers, we have always asked ourselves how we can counteract the acute shortage of skilled workers, create more free space for the essentials and at the same time reduce the high fixed costs. How can private hoteliers benefit from the synergy effects of a hotel group without losing their independence and individuality? This is how the 360\u00b0 management model for individual hotels came into being in 2019. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Hoteliers can outsource all support functions to UNISONO that are not needed directly on site, in the hotel. <\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Our credo<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Our solutions are as individual as your hotel. Every starting situation is different and we only take on a new project if we are also convinced that we can create sustainable added value. We do not have short-term success in mind, but want to accompany our customers in the long term and deliver measurable results. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Our management team<\/h2>\t\t\t\t<\/div>\n\t\t
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Urs Grimm<\/h3>

MANAGING PARTNER
CO-FOUNDER<\/p>

MBA in International Hospitality Management (EHL)
Eidg. Dipl. Hotelier\/Restaurateur (SHL) <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Professional experience<\/strong><\/p>

MANAGING DIRECTOR
Schloss Elmau, Kr\u00fcn Germany (2018-19)<\/p>

GENERAL MANAGER
Victoria-Jungfrau Grand Hotel & SPA, Interlaken Switzerland (2014-18)<\/p>

CEO
Waldhaus Flims Mountain Resort & SPA, Flims Switzerland (2010-14)<\/p>

STV. DIREKTOR
Bellevue Palace, Bern Switzerland (2007-10) <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\tUrs has over 30 years of experience in the luxury hotel industry, almost half of it at the highest management level as director of renowned hotels & resorts in Switzerland and Germany. His distinct understanding of strategies and positioning, coupled with his many years of operational management experience, make him your ideal sparring partner in the hotel industry. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Nils Betschart<\/h3>

MANAGING PARTNER
CO-FOUNDER<\/p>

Dipl. Betriebswirt NDS HF, BASc
Eidg. Dipl. Hotelier\/Restaurateur (HFZ) <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Professional experience<\/strong><\/p>

DOZENT
Hotelfachschule Z\u00fcrich HFZ, Zurich (2019 – 23 )

OPERATIVER LEITER
FBM Gastro Management AG (2016 – 20)

GESCH\u00c4FTSF\u00dcHRER
Seerestaurant QUAI 61, Zurich (2013 – 16)

GESCH\u00c4FTSF\u00dcHRER
acqua Seerestaurant, Zurich (2011 – 13)

GESCH\u00c4FTSF\u00dcHRER
Restaurant Theater 11, Zurich (2007 – 11)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\tNils has dedicated himself entirely to gastronomy. For many years, he designed and managed renowned restaurants in Zurich and the surrounding area, including as operational manager of nine establishments. He was a lecturer at the Hotel Management School in Zurich and is a proven expert in the areas of conception, tendering, project management, new openings, purchasing & controlling. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Yasmin Cachemaille Grimm<\/h3>

PARTNER
Chief Operating Officer Management & Pacht<\/p>

MHA in International Hospitality Management (EHL), Eidg. Ausbilderin, Dipl. Hotelfachfrau (IHK) <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Professional experience<\/strong><\/p>

GENERAL MANAGER
Schloss Elmau & Retreat, Bayern Germany
(2018 – 19)

GENERAL MANAGER
Victoria-Jungfrau Grand Hotel & SPA, Interlaken
(2014 – 18)

CO-DIREKTORIN
Waldhaus Flims Mountain Resort & SPA
(2010 – 14)

ROOMS DIVISION MANAGER
Palace, Luzern
(2007 – 10)

Several positions in Management in FR\/DE\/ES and on the high seas (MS Europa) <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\tHaving been at home in the world of resort hotels since her childhood, Yasmin Cachemaille Grimm has many years of international experience in the operational hotel business. Her profound management experience, coupled with her vision for innovative developments of businesses and their teams, make her our expert in the field of hotel management and leasing. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Vanessa Gromer<\/h3>\nManaging Director Germany\n
Location Management L\u00f6rrach\n\n
Dipl. Kauffrau (FH)\nDepartment of Tourism Management \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tVanessa has many years of experience in the areas of reservation, revenue management, sales & PR. In addition to her role as Managing Director of our GmbH in Germany, Vanessa is responsible for distribution projects, and her team ensure that you fully reach your revenue goals and provide your customers with the best possible advice.
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Fabian Heller<\/h3>

Location Management Hamburg<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\tFabian and his team support our hotel partners in the areas of reservations and project management. He has many years of experience in the areas of reservations and hotel operations. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Tanja Waigand<\/h3>\nDIRECTOR 24\/7 REMOTE REZEPTION & BUSINESS DEVELOPMENT D&AT\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tTanja is responsible for 24\/7 1st level support with her team. She is also responsible for the development of the business areas in Germany and Austria. She has many years of experience in various areas of the hotel industry.
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Eileen Kr\u00fcger<\/h3>\nRepresentative Location Management L\u00f6rrach \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Mich\u00e8le Kleemann<\/h3>\nTEAMLEITUNG 24\/7 1ST LEVEL SUPPORT\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Kayleigh Cooper<\/h3>\nTEAMLEAD RESORT RESERVATION\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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What our customers say<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Candrian\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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\u201cThe cooperation with UNISONO Hospitality as a reservation centre in five of our hotels brings us administrative relief so that we can focus more on our guests. Through their competent advice and professional and friendly demeanour, our guests are very well advised and looked after all round. We look forward to continuing to grow with UNISONO in the future.\u201d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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\u200eWiebke Kuhlmei<\/strong>
COO Candrian Hotels, Zurich<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\u201cWe have high quality standards for our guests, especially when we are no longer the direct point of contact on site. The UNISONO Hospitality team acts very quickly and professionally in this regard.\u201d \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Management<\/strong>
Urban Island Aparthotel, Vienna<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\u201cWorking with UNISONO Hospitality was the best decision we could have made for our family and our guests.\u201d \n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Michaela and Daniel Schaffers<\/strong>
Owner, The Schaffers, Bad Mergentheim<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\u201cOur five hotels are well looked after by UNISONO Hospitality \u2013 this gives us and our staff the freedom to focus on the well-being of our guests on site\u201d\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Rainer Wiedmer<\/strong>
Owner, WIO Gruppe<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\u201cUNISONO complements the availability for our apartment guests beyond our office hours with their hotel professionals \u2013 an invaluable relief!\u201d\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Marie Michalsky<\/strong>
COO, CITY STAY<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\u201cUNISONO Hospitality\u2019s professional approach convinced us to outsource our 24\/7 telephone support, and it has been a success!\u201d \n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Rico Zindel<\/strong>
CEO S\u00e4ntis Gastro, ZLEEP Hotel Kloten<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\u201cThe UNISONO Hospitality team takes care of my guests exactly as I would want them to. They are part of my team and everyone involved is delighted.\u201d \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Markus Terkovics<\/strong>
Owner, City Pension and Hotel Central, Vienna<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t

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\u201cThe efficient and dependable 24\/7 team at UNISONO Hospitality takes care of our guests and their needs with dedication, professionalism and commitment in our absence.\u201d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Safal Ghandi<\/strong>
Owner, Hotel Constantin Trier<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\u201cWith UNISONO Hospitality, I have a team of hotel professionals who are available to my guests throughout the night. This means that our guests can check in at any time and we don\u2019t lose out on last-minute bookings.\u201d \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Sahin Albas<\/strong>
General Manager Hotel Swiss Star, Wetzikon<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t

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\u201cBecause the UNISONO Hospitality team is available to my guests around the clock, consistently and reliably, I can scale my business more effectively \u2013 without compromising on quality.\u201d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Daniel K\u00fcnzel<\/strong>
General Manager, The Lubo, Luzern<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Bohrerhof\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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\u201cBecause the UNISONO Hospitality team is available to my guests around the clock, consistently and reliably, I can scale my business more effectively \u2013 without compromising on quality.\u201d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\tFamily Bohrer<\/strong>
Owner, Landhotel Bohrerhof, Hartheim am Rhein\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Guesthouse\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\u201cThe administrative support provided by UNISONO takes a considerable load off my shoulders. It ensures that our guests receive first-class advice and prompt assistance around the clock, even when no staff are on site. The UNISONO team quickly familiarised themselves with the environment and processes at our guesthouse and efficiently implements all requirements. As a result, guests do not notice that they are interacting with an external service provider. All tasks are completed quickly, accurately and competently, thanks to the excellent training and professional expertise of all UNISONO employees. I would like to express my sincere thanks for your support.\u201d \n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Martha Inderm\u00fchle<\/strong>
Guesthouse Zurzach<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\u201cThanks to the hotel professionals at UNISONO, I can offer my team attractive working models without compromising on quality and service.\u201d\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Isabelle Schiegg<\/strong>
General Manager, Hotel Caspar, Muri<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\u201cUNISONO services combine technology and hospitality \u2013 a perfect combination for the hotel industry of the future.\u201d\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Regula B\u00fcrgin<\/strong>
General Manager, Hotel Spirgarten Zurich<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Zum\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\u201cUNISONO services combine technology and hospitality \u2013 a perfect combination for the hotel industry of the future.\u201d\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tMartin Ablinger<\/strong>
Host, Uum OXN, Laufen\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\u201cThe 24\/7 support is worth its weight in gold \u2013 we are always there for our guests without having to be on site ourselves.\u201d\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tValentina Fontana & Christian Moser<\/strong>
Hofquartier, Luzern\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\u201cUNISONO is our invisible but indispensable partner \u2013 always available, always professional.\u201d\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tStefan Teufelberger<\/strong>
Hotel DAS ZEIT, Lenzing\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Trauffer\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\u201cUrs Grimm and Nils Betschart, together with their UNISONO team, accompanied us from the start of construction. We benefited greatly from their wide-ranging experience in building new restaurants and hotels and were able to incorporate their valuable input into our planning. Up to and including the opening, we had a strong partner at our side at all times \u2013 from construction issues to the selection of operating software and personnel decisions, we always felt very well advised. The start was successful, to which UNISONO contributed a lot. Thank you!\u201d\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Brigitte and Marc Trauffer<\/strong>
Owners and hosts, Trauffer Erlebniswelt & Bretterhotel<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t

<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Innovative solutions for individual hotels and apartment providers<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1613","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/unisono-hm.com\/en\/wp-json\/wp\/v2\/pages\/1613","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/unisono-hm.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/unisono-hm.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/unisono-hm.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/unisono-hm.com\/en\/wp-json\/wp\/v2\/comments?post=1613"}],"version-history":[{"count":7,"href":"https:\/\/unisono-hm.com\/en\/wp-json\/wp\/v2\/pages\/1613\/revisions"}],"predecessor-version":[{"id":1822,"href":"https:\/\/unisono-hm.com\/en\/wp-json\/wp\/v2\/pages\/1613\/revisions\/1822"}],"wp:attachment":[{"href":"https:\/\/unisono-hm.com\/en\/wp-json\/wp\/v2\/media?parent=1613"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}